1. Booking & Rental Policy
- Driver Requirements: All drivers must present a valid driver’s license (held for at least 1–2 years) and a national ID or passport.
- Age Limits: Minimum age for renting is typically 21 years old.
- Pick-up & Drop-off: Specify if vehicles must be returned to the same location in Erbil or if branch-to-branch returns (e.g., Erbil to Baghdad) are permitted.
- Fuel Policy: Vehicles are usually provided with a full tank and should be returned full; otherwise, refueling charges apply.
2. Payment & Cancellation Policy
- Accepted Payments: Most international services in Erbil, like Avis Erbil, require a credit or debit card in the driver's name for both the rental fee and a security deposit.
- Security Deposits: A refundable deposit is typically held until the vehicle is returned and inspected for damages or fines.
- Cancellation: Specify a notice period (e.g., 24–48 hours) for free cancellation. Note that unused days are often non-refundable if a vehicle is returned early.
3. Insurance & Liability Policy
- Mandatory Coverage: Under Iraqi law, Third-Party Liability (TPL) is mandatory for all rental vehicles to cover damages to others.
- Damage Protection: Offer optional Collision Damage Waivers (CDW) to reduce the renter's financial liability for damage to the rental car itself.
- Theft Protection: Clearly state if the renter is liable for the full value of the car in case of theft if extra protection is not purchased.
4. Privacy Policy
- Data Collection: Disclose that you collect names, phone numbers, and identification for booking purposes.
- Data Security: State that you take measures to protect user data from unauthorized access.
- Usage: Information is used for managing bookings, communicating service updates, or providing maintenance alerts.
5. Website Terms of Use
- Authorized Use: Users may only use the site for legitimate bookings; unauthorized use may lead to a suspension of access.
- Accuracy of Information: While you strive for accuracy, the company is not liable for minor errors in vehicle descriptions or pricing on the site.
